Discount Coach Tours strongly recommend you read Trafalgar Tours most frequently asked questions below which is useful information for your trip so that you are well informed.
Will I be traveling with a reliable company?
For 65 years Trafalgar has grown to become one of the most trusted and successful guided vacation companies throughout the world. From Europe to the United States, and South America to the South Pacific, we pride ourselves on uncovering the hidden gems, cultural highlights and not-to-be-missed attractions of the places you visit. On a Trafalgar vacation you can be sure that every detail is taken care of - from our fleet of luxury coaches to our expert Travel Directors, who will give you an insider's perspective on every destination to create a memorable vacation experience you simply could not have your own.
Will I be traveling with people from other countries?
The beauty of taking a guided vacation with us is you will have the opportunity to meet and travel with people from all over the world. By traveling with an international company, you’ll forge friendships with people from countries as diverse as the United States, Europe, New Zealand, South Africa, Singapore, Australia and the United Kingdom.
How many people are on a Trafalgar vacation with me?
On Trafalgar guided vacations you will find an average of between 40 and 45 guests on First Class and CostSaver itineraries throughout Europe. There will be a maximum of 52 guests on Trafalgar trips throughout the United States and Canada.
Will I have time on my own?
We design each itinerary with the perfect balance of planned activities and personal time to explore. We also give you the opportunity to personalize your trip with a range of Optional Excursions at competitive rates, which allow you to choose how you spend some of your time. You might choose to enjoy some of the best seats in the house at the world-famous Moulin Rouge in Paris. Or maybe take a magical early-morning balloon ride over the Napa Valley - the choice is yours.
If you're after extra time for independent sightseeing, our At Leisure range of guided vacations offer a more relaxed pace with an average of two or three nights stay in each location. Enjoy late starts and spend more time exploring with the option to experience each destination as you wish.
Will the coach be modern and comfortable?
No matter where you travel with us, you’ll always relax in comfort and safety on board our modern coaches. We pride ourselves on having the finest fleet of fuel-efficient, fully air conditioned coaches all with reclining seats and most having an onboard restroom for your convenience. The high vantage point from your coach’s window means you can take in all the glorious scenery whether it’s in a vast rural landscape or an urban city centre, no matter what destinations you visit on your guided holiday.
Are the hotels air-conditioned?
We select our hotels for their quality, impeccable service and comfort, with the majority of them having air conditioning. Few hotels in the northern Alps of Europe have air conditioning due to the colder climate, however you will find all our selected hotels maintain comfortable temperatures and a range of amenities.
What are the Travel Directors like?
Our Travel Directors come from a variety of backgrounds and include former teachers, sales managers and lecturers who all share a passion for travel. These experienced professionals show you what the guidebooks can't - a true insider's perspective on each destination. They have had extensive training and many have at least five years' experience behind them.
Your Travel Director creates a travel experience you simply cannot have on your own. With their diverse range of talents, they will act as your personal concierge to make your vacation seamless and hassle-free, plus they'll spark an atmosphere of fun for the whole group. This makes them the best of the world's elite travel professionals.
What is the difference between Trafalgar's First Class and CostSaver itineraries?
First Class vacations feature the full insider experience such as Be My Guest® dining and Local Specialties with First Class accommodations. CostSaver itineraries include value-for-money accommodations and selected insider experiences such as Hidden Treasures® sightseeing, along with First Class touches such as our expert Travel Directors and luxury coaches.
What is the difference between "visit", "view" and "see" in the itineraries?
To assist you in browsing our trips online or within our brochures, here are some common terms used throughout our itineraries:
Visit - The coach will stop and you will visit a specific site. The entrance fee is included in the guided vacation.
View - A brief stop and view a site from the outside. This is a great opportunity for you to take photos.
See - The coach will drive by the site so that you can see it.
Sightseeing tour - A Local Guide or Expert will accompany you on a tour of the town, city or site.
Orientation tour - Places of interest will be identified, after which you will have plenty of time to explore independently.
'Why not see' or 'perhaps enjoy' - These phrases refer to Optional Excursions not included in the guided vacation package, but are available from your Travel Director at a competitive and affordable price.
Time to explore and discover - You will have free time on your own for independent sightseeing and discovering the city or town on your own.
A day to relax - There are no planned activities, giving you time for Optional Excursions, independent sightseeing or simply relaxing and taking in the destination.
How does Trafalgar support sustainable tourism and protect the environment?
Trafalgar is a founding partner of The Travel Corporation's Conservation Foundation, a non-profit organization established in 2008. So far, the Foundation has committed over US$2 million to help underprivileged communities and support sustainable tourism around the world. The Foundation is also proud to support the National Trust in its project to build new environmentally sustainable visitor facilities at Northern Ireland’s iconic World Heritage listed Giant's Causeway.
Can I book a group?
Traveling as a group on any one of our guided vacations is easy. Groups of five or more, up to eight people when traveling together, qualify for a 5% discount on the LAND-only portion of the vacation. If 16 or more guests travel together, one guest travels, LAND-only for free. So it pays to get together with your family and friends! E Click here for a group tour special.
What happens if I am traveling alone? Is there an extra charge?
One of the great benefits of guided travel is the ease of traveling solo and with Trafalgar we make it simple by offering two options.
Guaranteed room share - When traveling alone, we understand that some clients do not want to incur the additional expense of a single room supplement. With this in mind Trafalgar offers you the opportunity to purchase these vacations on a room sharing basis on the majority of our itineraries. We will accommodate you with a fellow guest of the same gender on a 'two bed' room basis (non-smoking rooms only). Please note that we cannot guarantee that roommates will be of a similar age group. This is an enjoyable way to travel and get to make new friends as well as a positive way to stretch your budget further. If we fail to match you we will provide you with a single room at no additional cost to you.
Single supplement value - If you prefer the privacy of your own room, you'll appreciate our low single room supplement. See the itinerary of your choice within the brochure for details of the supplement price. Please note, each vacation has a limited number of single rooms and single occupancy may be restricted to certain cabin categories on cruises.
What is the single supplement?
The single supplement option is available if you are traveling solo and prefer the privacy of your own room. Please refer to the pricing section on the itinerary of your choice within our brochures, to see the supplement. A room share option is also available on most Trafalgar vacations, which means you can share a room with another guest of the same gender and therefore avoid paying the single supplement.
Are prices based on double occupancy?
All prices quoted on this website and in Trafalgar brochures are per person, sharing a double/twin room (unless stated otherwise).
Are airport transfers included?
Transfers from the airport to the hotel and to the airport at the end of the guided vacation are incuded on most of our itineraries. See the itinerary page or the Transfers section within our brochure for specific details.
If you are planning to extend your stay either before or after the guided vacation, see our Extended Stay section within our brochure for affordable transfers (complimentary transfers are not included for pre or post-night stays).
Do I need Travel Insurance?
We strongly recommend that all guests have a travel insurance policy to ensure your peace of mind before and whilst traveling. It’s important that you protect yourself in case of trip cancellations, an interruption for any reason, baggage delays or loss of baggage and medical expenses. Click here for an Insurance quote
Why isn't my existing medical insurance enough coverage?
Check with your primary care insurer but in general most insurance companies will not provide coverage for accidents overseas or out of the area, and claims will only be met up to a stated limit. Comprehensive travel insurance will cover balances up to a much higher amount. In addition you will receive coverage for travel costs, accommodations and assistance should it be required.
Will I need a passport?
Passports are needed when traveling outside your home country. Your passport should be valid for at least 6 months beyond the conclusion of your trip.
Will I need a visa?
You are responsibe for obtaining all necessary visas prior to the departure of your guided vacation. Depending on your nationality, you may need visas to enter certain countries included on your trip. Please note that obtaining visas can take up to six weeks prior to your departure. It is strongly advised that you consult your travel agent and the local Consulate or Embassy of the country you are visiting well in advance to determine which visas they require and how to obtain them.
What is Express Check-In?
Trafalgar's Express Check-In is an online check-in facility, which enables you to provide all your essential details and preferences to us prior to your departure. Understanding your needs and preferences helps us to better tailor your trip, so please complete Express Check-In as soon as possible after making your booking. It will take you less than 10 minutes to register and ultimately saves you time with no paperwork on vacation and streamlined arrangements. You’ll receive information, tips and exclusive savings to help you prepare for your vacation and we can also quickly locate you, or your nominated contact, in the unlikely event of an emergency.
When will I receive my documents from Trafalgar?
Travel documents are usually sent 21 days prior to your trip's departure.
Can I request special dietary meals?
The meals available will provide you with a balanced diet and are based on local foods and menus. We can accommodate guests who prefer a vegetarian diet and can assist with diabetic, gluten free and other medically recommended diets. Please advise us at time of booking. We regret that we are unable to supply meals in accordance with strict religious requirements. All special meal requirements are on a request only basis and cannot be guaranteed.
Meal requests that Trafalgar cannot cater for are: salt free, Kosher, Halal, requests for specific dietary supplements such as soya milk or high protein/low carb meals.
How much luggage can I bring?
You are allowed to bring one suitcase per person with the dimensions of 30in. x 18in. x 10in (76cm x 46cm x 25cm) and weight not exceeding 50 lbs (23kg) due to the limited space on the coach. You can also bring one piece of hand luggage, provided it is small enough to take on the coach and does not have telescope handles.
Is baggage handling provided?
Yes, all hotel baggage handling is provided at no extra charge and included in your vacation purchase price. One suitcase per person will be brought to your hotel room.
How do I change my currency?
Currency can be exchanged at airports or banks. International debit and credit cards are accepted at most bank machines (ATMs) throughout the world. It is a good idea to check with your bank prior to your departure, to be sure that your cards operate in the destinations in which you are traveling.
Are tips included?
Our impeccable First Class service means we'll look after everything for you! We’ll check you in, look after your luggage and take care of all hotel porterage, tips and gratuities whether it be for restaurant staff, chambermaids or porters at both hotels and docks, on all included activities.
The recommended gratuity amounts are as follows:
Travel Directors - EUR€4/US$6/CA$6 per person, per day
Drivers - EUR€2.50/US$3/CA$3 per person, per day
Local Guides and Experts - EUR€1/US$2/CA$2 per person, per day
Can I bring a wheelchair on my trip?
Yes, in most circumstances you are able to travel with a wheelchair on your trip as long as you are traveling with a person who is willing and able to provide personal assistance. Please advise us at the time of booking if you plan to bring a wheelchair to ensure we can meet your requirements.
What type of outfits do I pack and will I need formal attire?
This will depend on not only your personal preference, but the destinations you are visiting and the time of year you will be traveling. It is advisable to bring at least one 'smart' outfit for special evenings or Highlight Dinners.
If your itinerary visits churches or places of worship, you may be required to wear items that cover your shoulders and in some cases, knees. When traveling, we recommend bringing items that are casual and lightweight, and require little or no ironing.
What type of weather can I expect?
Weather varies in different parts of the world, between each destination and the time of year in which you choose to travel. It is always advisable to check the weather forecast before you travel as this will help you to determine what to pack for your vacation. You can find out local weather conditions throughout various websites such as www.weather.com
Do I need any vaccinations?
This will depend on the destinations you are traveling and your personal health circumstances. Be sure to speak to your Travel Agent or health care provider to find out if vaccinations are required. If you are taking medication or suffer from any form of illness, ensure you have an adequate supply of medication before departing for your vacation.
What are Optional Excursions and when do I purchase them?
With our perfectly balanced itineraries, we make sure you don’t miss any of the major sights, plus we ensure you enjoy off-the-beaten-path experiences with the guidance of our knowledgeable Travel Directors and network of Local Experts. Your Travel Director will also offer you a variety of Optional Excursions that perfectly complement your vacation, should you wish to experience something extra and personalize your trip. A full list of what will be offered on your trip can be found online within each vacation itinerary.
Payment for all our Optional Excursions is only available at the start of your trip from your Travel Director and payment can be via credit card or cash (in local currency or US dollars). Remember to plan your budget in advance to take advantage of these memorable experiences.
Can I use my electrical appliances?
Electrical plugs and outlets differ throughout the world so you'll need a universal travel adaptor suitable for the countries you are traveling to in order to use any mobile devices. Electrical currents also vary throughout the world and we suggest you carry a converter for any electronics that are not dual voltage in order to prevent them being damaged.
Must I know the native languages of the countries I am visiting?
While it is a nice gesture to greet local people in their native language, it is not essential as your Travel Director will normally be able to help you. They will teach you common phrases and be there to offer friendly assistance.
Can I have laundry done?
Most hotels do offer a laundry service and in some cities Laundromats are also available. However, it is a good idea to try and pack enough clothing to avoid having to do laundry, as it can sometimes be costly or inconvenient.
How can I keep in touch with family and friends?
Generally, a cell phone is often the easiest way to communicate with others back home. ‘Bill shock’ is becoming increasingly common for international travelers, arriving home from their trip to a hefty cell phone bill that can be as much as the actual trip! Before leaving on your trip you can take steps to avoid returning home to an expensive phone bill:
1. Check international calling and text rates, disable data roaming and consider a prepaid service designed for international travelers.
2. An international cell phone and prepaid SIM card lets you stay connected and in touch with family and friends, and control yours costs at the same time.
Is there seat rotation?
Yes, your Travel Director will implement a seat rotation system, whereby all guests will rotate their seats on the coach daily. This allows for everyone to experience the spectacular views from different seats, and you’ll have a better opportunity to get to know your fellow travelers.
What if I become ill on my trip and am unable to continue?
Your Travel Director will assist you with a doctor's visit or hospitalization should you require. Trafalgar has a dedicated Customer Care Department in Europe or our Operations Department in the relevant country will contact you to offer assistance and advice. The cost to return home from your trip due to illness would be at your own expense, so we strongly encourage you to purchase a Travel Protection Plan, and coordinate with your travel insurance company to have your medical expenses reimbursed. Click here for a travel insurance quote.
What if I arrive late and miss a feature on the trip?
We regret that no refunds can be made for absences from a trip, including experiences such as missed meals or sightseeing.
Can I drink the water in the countries I will visit on my trip?
In Britain, Western Europe, Scandinavia, the United States, Canada, Australia and New Zealand the answer is yes. For other countries visited you will be informed by your Travel Director.
Is smoking allowed on the coach?
There is a no smoking policy when on board the coach. We do, however make plenty of comfort stops, allowing you ample opportunity to smoke outside if you wish, stretch your legs, take a scenic snapshot or enjoy a cup of coffee.
What is the London Reception Centre and what facilities does it offer?
When arriving in London, you can enjoy our new state-of-the-art London Reception Centre. Here you can relax in comfort before your Trafalgar itinerary departs. Catch up with international news on TV, read the paper or check your emails using our free WIFI facility. Our hosts can also confirm your current bookings and organize sightseeing excursions while in London.