Discount Coach Tours strongly recommend you read Monogram’s most frequently asked questions below which is useful information for your trip so that you are well informed.

Are monograms vacations the same everywhere?

Just as the world is wonderfully diverse, so too are Monograms vacations. Planned to highlight the unique characteristics of your destination, Monograms vacations do vary by region. The differences range from what is included in the vacation to the type of sightseeing included to the style of travel and from exploring big cities to natural wonders. Please see the itinerary pages for the specific details for each Monograms vacation.

Will someone be available to assist me at the destination?

On Monograms vacations, we provide you with the services of a Local Host, giving you the peace of mind that someone is there for you during your vacation. Local Hosts provide area expertise and insider information, and are available to help answer your questions, arrange excursions and city sightseeing, give directions and direct you to the activities that interest you the most for a truly personal, one-of-a kind vacations.

Is sightseeing included on a monograms vacation?

Sightseeing is provided in each city (except for On The Road driving vacations in North America). Sightseeing is typically half-day but varies by region and will be provided by a Monograms representative or by a local operator. Please see the itinerary pages for full sightseeing details for each Monograms vacation.

Are meals included on a monograms vacation?

Breakfast is provided (except on North America vacations). In general, lunches and dinners are not included to allow you the freedom to mix with the locals. In the more remote areas of South America, Asia, and the South Pacific, lunch and/or dinner may be included. Please see the itinerary pages for a full listing of meals included on each Monograms vacation.

How do airport transfers work on a monograms vacation?

Transfers from/to the airport at the start and end of your vacation are included if you have purchased your vacation air-inclusive and you are travelling on brochure dates (except for On The Road driving vacations, which do not include transfers). Transfers may be included or available for purchase on non-brochure dates, depending on the destination.

How does transportation between cities work on a monograms vacation?

Transportation between cities is either included in the package price or available for purchase and can be by plane, train, motorcoach, or rental car. Transfers during your vacation to train stations or the airport are included (except on North America vacations). On vacations where flights are required to get from one city to another, passengers who did not purchase intra-vacation flights from Monograms will be required to provide flight information for transfers.

What size can my suitcase be?

We recommend your luggage does not exceed the dimensions of 30"x21"x11" (62" linear dimensions) or weight exceeding 50 lbs. Air carriers, cruise lines, and other forms of transportation are tightening their restrictions and requirements on baggage, including weight, and we recommend that you contact the suppliers directly for additional information. Some airlines are also charging fees for checked baggage, including the first checked bag, and this is not included in the vacation price. Please check with your airline directly for baggage information and regulations. Monograms is not responsible for any additional fees imposed by air carriers regarding baggage.

For vacations in Africa, due to the limited capacity on safari vehicles and flights when on a Safari, your single bag must be soft-sided and cannot exceed 33 lbs (15kg) for vacations in Kenya & Tanzania or 44lbs (20kg including hand luggage) in Botswana or Zambia. Due to limited motorcoach capacity on South Africa vacations and Avalon river cruises in Egypt, your single bag should have dimensions not exceeding 30"x21"x11" and weihgt not exceeding 50lbs (22kg) unless otherwise noted in your travel documents.

Will there be activities & excursions available to purchase?

You can learn about the activities and excursions available on your Monograms vacation on our Web site: Activities & Excursions. A complete listing will also be available in your travel documents. You may choose to purchase these activities and excursions in advance; some may be available to purchase from your Local Host while on vacation (except on North America vacations). note: Activities and excursions are subject to change and may not be available as described; please visit our Web site for up-todate information.

What size are triple and quad rooms?

Triple and quad rooms are the same size as a twin-bedded room (a room with two separate beds of any size). They will have beds to accommodate three or four people; however, we cannot guarantee that there will be three or four separate beds. If there are only two beds, a rollaway may be requested but cannot be guaranteed. Quad rooms are only available in North America.

How is my airfare price determined if i purchase air through monograms? Are there any restrictions?

Air prices are quoted at the best price available at the time you make the reservation. An additional $250 non-refundable deposit is required for air booked in conjunction with any land vacation (i.e., air-inclusive vacation). However, once your airfare is confirmed for departures January 1, 2011 onwards, and Monograms has received your full air and land deposit, your air-inclusive vacation price is guaranteed. Departure is based on the land start date as listed in the vacation itinerary. Air is only available to passengers travelling from the Canada and only available when booked in conjunction with a land vacation. Any revisions or changes to airfare at your request after receipt of full land and air deposit are subject to revision fees and/or airline-imposed change or cancellation fees. Please ask if any such charges apply before making changes, as all changes at your request are payable by you.

Why is it important that i give my name as it appears on my passport when booking air?

Due to increased travel security around the world, it is now more important than ever that your airline ticket match your first and last name exactly as it reads on your passport. Additionally, any changes to your air booking, which include spelling, could be subject to a change fee, penalties, or cancellation.

When will i receive my trip planner?

Travel documents, including any air tickets or itineraries and other information, are sent approximately two to three weeks prior to departure provided full payment has been received. Vouchers may be required for additional excursions and activities purchased through Monograms. Instructions for voucher retrieval will be included with your excursion order confirmation.

What is all included with my trip planner?

For vacations to Europe, China, Asia, South Pacific, and South America your travel pack will include:

• Vacation certificate
• Daily itinerary
• Airport transfer information (if applicable)
• Hotel list including address and description
• Additional Activities & Excursions available through Monograms
• Airline tickets/E-ticket receipts and travel protection information (if applicable)
• Baggage tag

For North America Single-City Getaways and Multi-City Getaways your travel pack will include:

• Vouchers for hotel, inclusions, and airport transfers (if applicable)
• City Guide
• Map
• Airline tickets/E-ticket receipts and travel protection information (if applicable)
• Baggage tag
• List of Activities & Excursions
• A kid-sized, rolling backpack for children under 12

For North America Hawaii Island Getaways your travel pack will include:

• Hotel vouchers and airport transfers (if applicable)
• Go Oahu Card (vacations VU/VUE, VK/VKE)
• Sightseeing voucher (vacation VQ/VQE)
• List of Activities & Excursions
• Map of Hawaii
• Details for your rental car pick-up (if applicable)
• Airline tickets/E-ticket receipts and travel protection information (if applicable)
• Baggage tag

For North America On The Road driving vacations your trip planner features a zippered travel portfolio, which has several pockets to help keep your important information together and safe. The portfolio will include:

• Hotel vouchers
• Details for your rental car pick up (if applicable)
• Detailed driving instructions for your vacation
• Maps and information on attractions, history, and mileage
• Airline tickets/E-ticket receipts and travel protection information (if applicable)
• Baggage tag
• List of Activities & Excursions
• A kid-sized, rolling backpack for children under 12

• Vouchers for hotel, train, sightseeing, and airport transfers (if applicable)
• Maps
• Airline tickets/E-ticket receipts and travel protection information (if applicable)
• Baggage tag
• List of Activities & Excursions

Do i need a passport and/or a visa?

When traveling outside of Canada, a passport is required for Canadian citizens. Some countries require a visa. You are responsible for obtaining and paying for all visas and entry documents. Non-Canadian citizens should consult with appropriate consulates to determine if any visas are needed.